Equatorial Bank Service Delivery Managers Jobs in Kenya

Service Delivery Managers

Branch Operations

 
Key Responsibilities

Financial

• Sign vouchers to be posted in savings, forex and current accounts
• Ensure processing, balancing and dispatch of daily clearing items
• Authorize payments as per credit limits and deposit balances
• Authorize branch systems referrals i.e. stop payments and dormant accounts
• Authorize branch expenses according to branch limits
• Prepare annual budgets
• Cross sell bank’s Products
• Customer satisfaction by addressing complaints

Risk & Control

• Authorize  partition checking to authenticate correct posting of daily raised vouchers including ensuring that bank charges are recovered accurately and promptly
• Ensure daily posted work and control accounts are balanced
• Manage and maintain branch physical assets
• Manage cash limits
• Custodian of safe  custody items/lockers
• Enforce operational risk requirements including operating manual requirement, audit report, frauds, excess control and dormant accounts administration.
• Balancing of Bank accounts

Management Reporting

• Preparation of all branch returns and reports to head office
• Preparation of  the branch budget and analysis of the months variance
• Review of exception reports

Branch Administration

• General office administration e.g. cleanliness, alarm system, guard security opening and closing branch doors
• Staff administration
• ATM administration
• Stationery management ensuring adequacy and proper control
• Optimization of staff and fixed assets optimization

Business Continuity

• Deputize the Business Development Manager in there absence
• Manage hand over/take over process in the branch
• Branch custodian of operating manuals and procedures
• Monitor and update Branch Business continuity plans

Education and Experience

• Degree in business related field
• AIB or equivalent
• Minimum of 3 years in banking operations

Skills & Personal Attributes

• Report writing
• Analytical skills
• Presentation skills
• Change management skill
• Detailed knowledge of bank operations
• Detailed knowledge of banks products, services and policies
• Knowledge in staff matters
• Business awareness
• Communication both verbal and oral
• Initiative
• Integrity
• Delivering results
• Managing relationships
• Adaptability
• Good judgment
• Determination

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.