Centre Manager for Serviced Office Operation Job in Kenya

Centre Manager for Serviced Office Operation
 

The Centre Manager shall in the main be required to oversee the provision of serviced and virtual office services in the  Centres. 

This is a responsible, high level position that is result oriented and driven by value creation with the primary responsibility of generating and sustaining revenue streams and ensuring the achievement of a minimum profit after tax of 30% at the end of each financial year.

The Centre Manager shall be responsible for the operational and tactical delivery of the strategic will of the Board under the guidance of the Chief Executive Officer (CEO) of the Company. 

The Centre Manager will be expected to provide effective leadership and management in the growth of the Business Centres with a view to playing a substantial role in making the apartments a major player in the serviced and virtual office business worldwide by:

• creating and sustaining new revenue streams through amongst others sales conversions and client retention;
• creating and establishing processes, procedures and systems in the Business Centre in tandem with the Group’s;
• managing client and other stakeholder relationships;
• managing, costs, cash flows and budgets;
• establishing and maintaining corporate interface by providing strategic and operational regular updates and reports.
• creating and maintaining value;

The scope of the Centre Manager’s responsibilities also include the below:

• Responsible for the smooth running of the business centers;
• Diligently market the apartment’s services to prospective clients and diligently endeavor to sign up clients to patronize the business centers and its offerings;
• Oversee the Customer Service Executives (the CSEs) and ensure that their duties are carried out accurately;
• Liaise with the CSEs to ensure the Support Staff carry out their duties, especially getting the serviced office ready for the clients, ensuring that the serviced office environment is always neat and tidy and seeing to clients’ needs during serviced office hours;
• Establish and maintain a good working relationship with the caretakers of the building wherein the serviced office is located for the proper maintenance of the building and associated infrastructure;
• Ensure all clients’ administrative and secretarial requests are competently handled;
• Liaise with the accounts personnel to ensure that the apartments’ accounts are maintained and updated and ensure safekeeping of all clients’ records;
• Ensure that all records of operational activities are regularly updated and kept current e.g. banking transactions, clients’ payments, hit list for enquiries etc;
• Liaise with the accounts personnel to ensure that the apartments’ records for income and expenditure accounts are updated;
• Liaise with the accounts personnel to ensure that salary account is funded and ensure salaries are paid on a timely basis every month;
• Ensure that clients’ invoices are prepared and sent out on time;
• Ensure that debtors settle their bill promptly;
• Liaise with accounts personnel to ensure that creditors are paid promptly;
• Ensure the preparation of weekly reports on the activities of the business centre; and
• Diligently carry out all other responsibilities as may be assigned from time to time

If interested, kindly send your CV to recruitkenya@kimberly-ryan.net,with the job title as the subject matter