4:08 PM
maboko
We are in health sector is seeking a Customer Care person to be responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
Duties and responsibilities- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
Education Background
- A Diploma in front office/public relations
- 2 years working experience in a similar environment
- Good communication skills
- Computer literate
If qualified send CV to jobs@jantakenya.com clearly indicating ‘customer care’ on the subject line ASAP.
