Simba Corporation Service Advisor Job in Kenya

Simba Corporation is one of Kenya's most successful indigenous commercial group of companies with a rich heritage in Motor Vehicle sales and service. 

Simba Corporation is the sole distributor in Kenya for Mitsubishi, BMW, Fuso Trucks & Buses and Mahindra. 

Simba Corporation also has diversified business interests in fields such as Vehicle Assembly, Hospitality,Venture Capital, Financial Services and Entertainment.

In line with its strategy of growth and innovation to be market leader, Simba Corporation is seeking to recruit experienced and exceptional individuals to fill the following key positions in its different franchises within the Group in Nairobi, Mombasa and Kisumu. 

Service Advisor
 

Ref.: SA/05/2014
 

Department: Workshop
 

Branch: Head Office
 

Reports To: Customer Service Manager
 

Supervision: None
 

Purpose: To receive customer vehicles into the workshop in a timely manner and ensure customer satisfaction with the service delivery process.
 

Primary Responsibilities:

• Attend to customer promptly and courteously
• Prepare service orders as per customer request
• Advise customers on the progress of repairs on their vehicles
• Inform customers on the repair charges
• Add on sales to service department
• Ensure vehicles are delivered to customers on time and in good condition
• Quality control at the point of delivery to ensure customer satisfaction
• Receive vehicles bookings
• Respond to customer calls and queries
• Any other duties as assigned by immediate supervisor

Person Specifications
 

Academic Qualifications

• Diploma in Motor vehicle Mechanics or related field

Professional Qualifications: n/a
 

Experience: 1 to 2 years’ experience in a similar role
 

Skills

• Basic knowledge on vehicle mechanics
• Good communication skills

How to Apply
Attractive remuneration packages commensurate with the positions’ responsibilities will be negotiated with the successful candidates. 

If you believe you can clearly demonstrate your abilities to meet the relevant criteria for any of the roles above, please submit your application with a detailed CV via email, stating your current position, current remuneration, email and telephone contacts and quoting the reference number for the position applied for on your application letter and email subject.

To be considered, your application must be received by 30 May 2014 addressed to the undersigned. 

Only shortlisted candidates will be contacted.

Executive Selection Division
Deloitte Consulting Limited, Kenya
Email: esd@deloitte.com