Food Delivery Company Logistics Manager Job in Nairobi Kenya

Vacancy: Logistics Manager

Location: Nairobi

Company Description: Food Delivery Company

Job Details: The main responsibilities of the manager of logistics are to manage the day-to-day logistics operations for deliveries. 

Critical thinking is needed to solve common problems and issues that arise with a food delivery service. 

The success of this position is largely based upon two things:
 

1. Very low % of late deliveries/day (late deliveries are any delivery over 70 minutes)
 

2. Keeping delivery costs low – rider contracts, fuel, bike maintenance.

Guarantee On-time Deliveries

• The number one complaint from restaurants and customers alike is that the deliveries are not on time or the rider has not arrived to pick up the delivery at the restaurant when the food is ready.
• Ensure that every shift has enough full-time, part-time, and one-off riders available to handle orders at all times (despite rain, accidents, flat tires, lost riders, customer is not home, restaurant takes a long time, etc)

1. Ensure the riders know their schedule and where they should be stationed each day
2. Ensure that riders are scheduled such that they are well-rested before their shift and can perform at maximum efficiency
3. Ensure delivery efficiency when new restaurants are added or new orders are made.
4. Proactively resolve any issues related to communication about orders with riders – loss of cell phones, bad service, airtime, etc.
5. Work with the client account manager to improve restaurants’ food preparation times

• Develop strategic solutions to eliminate delays for all reoccurring issues (e.g. rainy weather, traffic, rider absenteeism, poor performance, etc.)
• Use data to strategically route riders to ensure maximum efficiency for each rider
• Learn the entire delivery flow from order to delivery and be able to do any part of the process yourself. Answer phones, place orders, or even to use a boda boda to ensure a delivery is made on time.
• Other duties as assigned.

• Rider Management: Hiring, Performance, Payroll, and Deductions

• Maintain Vehicle Records for Maintenance and Fueling

Qualifications

• 4-5 years of logistics and management experience
• Excellent problem-solver with good judgment and good at staying calm in a crisis
• Excellent critical thinking skills
• Willingness to do any part of the job of your subordinates yourself
• Willingness to ride with a rider at least one order per week to observe the delivery process
• Must have experience working with and managing people in a stressful environment
• University degree in a relevant field
• Experience in customer relations management
• Experience in operations management
• Excellent verbal and written skills
• Must be a flexible member of the management team

STRICTLY: Only those candidates who meet the above mentioned qualifications should submit their CV to  cv@dumaworks.com with the subject line LOGISTICS MANAGER Job, your name and phone number