Equatorial Bank Sales Team Leader Job in Kenya

Sales Team Leader

 
Responsibilities

Relationship Management

• Develop and manage customer relationships for the bank
• Organize calls and follow-ups for potentially new business
• Preparation of all reports required to monitor work progress – daily, weekly and monthly
• Providing an interface between the bank, existing and prospective customers in order to maintain good customer relations so as to meet customer needs within the strategic objective of the bank

Business Development

• Develop the Personal & Business banking customer base and expand the unit’s business growth through marketing of the bank’s products and services
• Cold calling to arrange meetings with potential customers to prospect for new business
• Making presentations, negotiating sales, closing sales & represent the Bank in marketing activations, and events
• Acting as a contact between the Bank and its existing and potential clients
• Gather market and customer information
• Ensure revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering
• Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements
• Assist in identifying customer needs not met by existing products and the implementation of new products and services
• Achievement of set revenue target for the unit by aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
• Keep abreast of the rapid pace of product development to be able to sell new products.
• Efficient management of individual and overall departments’ budgets and ensure deadlines are met

Customer Service

• Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
• Manage the Complaint’s Register
• Assume direct responsibility for a Personal & Business Banking process improvement project aimed at improving the Department’s ability to deliver efficient and timely service to its customers
• Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication

Knowledge & Experience

• Business graduate from an accredited University with major in preferably in Marketing or Banking
• Proven experience of at least three years in leading a Liabilities, or Assets department  in a reputable bank or as a Service Delivery/Relationship Manager
• Professional  qualification in either Customer Relationship Management , Sales or Marketing
• Proficiency in Microsoft Office Suite
• Must have sound knowledge of the dynamics of a bank’s core operating systems, processes and procedures
• Knowledge of the operational risk issues and policies as well as CBK clearing rules and procedures

Competences

• Excellent selling skills
• Strong networking skills, for both internal and external networks
• Relationship Management skills with excellent communication and interpersonal skills
• A passion for performance, team play  and achievement in a competitive and dynamic environment
• Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
• Commercial awareness and customer focus

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.

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Equatorial Bank Sales Executives Jobs in Kenya

Sales Executives

 
Key Responsibilities

Business Development

• Develop the Personal & Business banking customer base and expand the unit’s business growth through marketing of the bank’s products and services
• Cold calling to arrange meetings with potential customers to prospect for new business
• Making presentations, negotiating sales, closing sales & representing the Bank in marketing activations and Events
• Acting as a contact between the Bank and its existing and potential clients
• Gathering market and customer information
• Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering
• Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements
• Assist in identifying customer needs not met by existing products and the implementation of  new products and services
• Achievement of set revenue target for the unit by aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
• Keep abreast of the rapid pace of product development to be able to sell new products.
• Efficient management of individual and overall departments’ budgets and ensure deadlines are met

Customer Service

• Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
• Assume direct responsibility for a Personal & Business Banking process improvement project aimed at improving the department’s ability to deliver efficient and timely service to its customers
• Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication

Knowledge & Experience

• Business graduate from an accredited University with major in preferably in Marketing,  Banking or any Business Field or a Sales and Marketing/Business Diploma
• Minimum of B Minus in O level
• Professional  qualification in either Customer Relationship Management , Sales or Marketing will be an added advantage
• Proficiency in Microsoft Office Suite

Key Competences

• Excellent selling skills
• Strong networking skills, for both internal and external networks
• Relationship Management skills with excellent communication and interpersonal skills
• A passion for performance, team play  and achievement in a competitive and dynamic environment
• Hardworking, strategically minded individual
• Commercial awareness and customer focus

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012.

Applications received after this date shall not be considered.

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Equatorial Bank Prepaid Cards Officer Job in Kenya

Officer - Prepaid Cards

 
Responsibilities

• Ensure the timely processing of new and replacement card applications
• Take a proactive approach in identifying areas of weakness and recommend the implementation of solutions
• Compile monthly statistical records and monitor trends for each product
• Ensure that customer queries are timorously addressed
• Suggest and identify opportunities for improvement of the bank’s service and products
• Cross-selling of the banks products and services
• Perform such other duties and assume any other duties as may be delegated from time to time by the management

The performance and achievements of the incumbent will be measured based on the following statistics:

• Achieve customer query response time of not more than 24 hours
• Customer correspondence handled daily
• Accurate data capture

Education and Experience

• Bachelors Degree in Commerce –Accounting Option
• Professional Training in Accounts an added advantage
• Banking Diploma, Bankcard Business Certificate or similar qualification
• Computer literate
• 2 Year experience in Bankcard Operations.

Required Skill

• Ability to work under pressure and get things done
• Ability to communicate effectively both oral and in writing

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.

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Equatorial Bank Service Delivery Managers Jobs in Kenya

Service Delivery Managers

Branch Operations

 
Key Responsibilities

Financial

• Sign vouchers to be posted in savings, forex and current accounts
• Ensure processing, balancing and dispatch of daily clearing items
• Authorize payments as per credit limits and deposit balances
• Authorize branch systems referrals i.e. stop payments and dormant accounts
• Authorize branch expenses according to branch limits
• Prepare annual budgets
• Cross sell bank’s Products
• Customer satisfaction by addressing complaints

Risk & Control

• Authorize  partition checking to authenticate correct posting of daily raised vouchers including ensuring that bank charges are recovered accurately and promptly
• Ensure daily posted work and control accounts are balanced
• Manage and maintain branch physical assets
• Manage cash limits
• Custodian of safe  custody items/lockers
• Enforce operational risk requirements including operating manual requirement, audit report, frauds, excess control and dormant accounts administration.
• Balancing of Bank accounts

Management Reporting

• Preparation of all branch returns and reports to head office
• Preparation of  the branch budget and analysis of the months variance
• Review of exception reports

Branch Administration

• General office administration e.g. cleanliness, alarm system, guard security opening and closing branch doors
• Staff administration
• ATM administration
• Stationery management ensuring adequacy and proper control
• Optimization of staff and fixed assets optimization

Business Continuity

• Deputize the Business Development Manager in there absence
• Manage hand over/take over process in the branch
• Branch custodian of operating manuals and procedures
• Monitor and update Branch Business continuity plans

Education and Experience

• Degree in business related field
• AIB or equivalent
• Minimum of 3 years in banking operations

Skills & Personal Attributes

• Report writing
• Analytical skills
• Presentation skills
• Change management skill
• Detailed knowledge of bank operations
• Detailed knowledge of banks products, services and policies
• Knowledge in staff matters
• Business awareness
• Communication both verbal and oral
• Initiative
• Integrity
• Delivering results
• Managing relationships
• Adaptability
• Good judgment
• Determination

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.

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Equatorial Bank Service Delivery Managers Jobs in Kenya

Service Delivery Managers

Branch Operations

 
Key Responsibilities

Financial

• Sign vouchers to be posted in savings, forex and current accounts
• Ensure processing, balancing and dispatch of daily clearing items
• Authorize payments as per credit limits and deposit balances
• Authorize branch systems referrals i.e. stop payments and dormant accounts
• Authorize branch expenses according to branch limits
• Prepare annual budgets
• Cross sell bank’s Products
• Customer satisfaction by addressing complaints

Risk & Control

• Authorize  partition checking to authenticate correct posting of daily raised vouchers including ensuring that bank charges are recovered accurately and promptly
• Ensure daily posted work and control accounts are balanced
• Manage and maintain branch physical assets
• Manage cash limits
• Custodian of safe  custody items/lockers
• Enforce operational risk requirements including operating manual requirement, audit report, frauds, excess control and dormant accounts administration.
• Balancing of Bank accounts

Management Reporting

• Preparation of all branch returns and reports to head office
• Preparation of  the branch budget and analysis of the months variance
• Review of exception reports

Branch Administration

• General office administration e.g. cleanliness, alarm system, guard security opening and closing branch doors
• Staff administration
• ATM administration
• Stationery management ensuring adequacy and proper control
• Optimization of staff and fixed assets optimization

Business Continuity

• Deputize the Business Development Manager in there absence
• Manage hand over/take over process in the branch
• Branch custodian of operating manuals and procedures
• Monitor and update Branch Business continuity plans

Education and Experience

• Degree in business related field
• AIB or equivalent
• Minimum of 3 years in banking operations

Skills & Personal Attributes

• Report writing
• Analytical skills
• Presentation skills
• Change management skill
• Detailed knowledge of bank operations
• Detailed knowledge of banks products, services and policies
• Knowledge in staff matters
• Business awareness
• Communication both verbal and oral
• Initiative
• Integrity
• Delivering results
• Managing relationships
• Adaptability
• Good judgment
• Determination

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.

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Nyeri Water and Sewerage Company Limited Board of Directors Career to Represent Maendeleo ya Wanawake Nyeri Central

Application for Persons Wishing to Represent Maendeleo ya Wanawake Nyeri Central in the Board of Directors of Nyeri Water and Sewerage Company Nyeri Water and Sewerage Company Limited Board of Directors has a Casual Vacancy. 

The slot is reserved for Maendeleo ya wanawake. (under Registered Women Organizations stakeholder.)
 

This is therefore to invite applications from bonafide members who must be nominated by Maendeleo ya Wanawake from , Nyeri Division and its environs, areas served by Nyeri Water and sewerage company Limited.
 

The applicants must meet the following criteria:

1. Provide a nomination letter from Maendeleo ya wanawake, Nyeri Division.
2. Be literate and numerate to at least O level
3. Demonstrated experience and acumen in business or any profession for at least 7 years
4. Demonstrated participation in local development initiatives
5. Experience as a change management agent
6. Be of Age between 21 years and 70 years old.
7. Suppliers and other trading associates of the company are not eligible for directorship positions of the company.

NB: It is highly encouraged that Maendeleo will nominate 5 to 10 applicants for this position to ensure the process is open, competitive and fair.
 

The applications should be addressed to the Selection Committee in sealed envelopes marked “APPLICATION FOR DIRECTORSHIP IN NYEWASCO” at the address below on or before Monday 5th November 2012 at 10.00 a.m.

Off Kimathi Way, Near NMC Fire Brigade,
Nyewaso Main Building,
P.O. Box 1520-10100, 

Nyeri

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