Amadeus East Africa Help Desk & Customer Support Kenyan Job

Job Title: Help Desk Support

Job Code: HDS/AEA

Number of Positions Open: 1

Location: Kenya

Closing Date: Open Until Filled

Summary

Amadeus east Africa is the leading provider of its solutions to the East African travel and tourism industry particularly in the field of online booking.

Set-up in July 2003, Amadeus East Africa is a wholly owned Amadeus commercial organization company. Over the past 4 years, Amadeus East Africa has introduced the latest and most technically advanced products for the Eastern African travel industry.

We comprises of three operating businesses in Kenya and one in Southern Africa. It is a wholly-owned subsidiary of its mother company and was established in May 1997.

The Help Desk Support is supposed to provide system, product information and support, resolve problems for customers according to department objectives

Primary Responsibilities

• Provide quality customer support by answering customer calls, gathering & analyzing information, resolving customer problems or escalating issues to technical support & higher support levels
• Log the calls in the Customer Relationship Management System (CRM) to ensure client issues are captured and can be analyzed for trends in management reports
• Execute daily tasks such as tracking of PNR:s, queues, request or complaints from Travel Agencies or providers in order to have a structured workflow in the departments
• Teach & inform customers on how to use the system / products efficiently, prepare & update documentation in order to enable travel consultants to fully understand functionality & make bookings
• Be constantly updated on products, functionalities and internal procedures to give better service to the clients
• Assist other departments in testing products, functionalities or any other customer support activity such as on-site training, migration, etc
• Facilitate the testing & provide a test environment for new products and solutions to ensure firsthand experience and exposure to products for future support roles & client training

Qualifications and Requirements

• Relevant University degree
• Training and certification in Amadeus and use of the Amadeus application in a travel agency environment is a basic requirement
• Travel Agency experience at a management level (Travel Manager/Senior travel consultant) preferred
• Can clearly demonstrate personal contribution to their employer in the line of work
• High level of customer focus & orientation
• Humility, patience and personal etiquette

How to Apply

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by :

Sending CV to recruiter@personnelresource.com

Only short listed candidates will be contacted.

“Personnel Resource is an equal opportunity employer”

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Business Development Manager Job in Kenya

Job Title: Business Development Manager

Number of Positions Open: 1

Reports To: Head of Business Development

Location: Kenya

Closing Date: Open Until Filled

Summary

A hardware (tools, building materials, industrial equipment) and home-ware (garden and home accessories) super store.

The candidate will be responsible for the generation of new business and deepening of existing ones.

Primary Responsibilities

• Taking full custodianship of the customer accounts (in-charge of the designated customer accounts)
• Analyzing and servicing customer needs
• Building and maintaining customer relations
• Ensuring that all queries from the customers are handled
• Working with specifies to ensure that they meet customer needs
• Following through with other department to ensure customer fulfillment

Skills and Requirements

• Bachelor’s degree in relevant field.
• Sales skills preferred

How to Apply

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by :

Sending CV to recruiter@personnelresource.com

Only short listed candidates will be contacted.

“Personnel Resource is an equal opportunity employer”

Read More

Channel Sales Leader Job in Kenya

Job Title: Channel Sales Leader

Number of Positions Open: 1

Location: Kenya

Closing Date: Open Until Filled

Summary

We strive to lead in the creation, development and manufacture of the industry's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics

Their worldwide network of IT solutions and services professionals translates these advanced technologies into business value for their customers.

WE are looking to recruit a high calibre individual with not only the experience, but the zeal, determination and attitude to fill the position of Channel Sales Leader.

Primary Responsibilities

• Sell SWG Services offerings (consulting, education, AVP/Premium Support) directly to customers or through our client’s Business Partners.
• Drive the Deployment of our client’s Software Licenses.
• Demonstrates client-sensitive practices within SWG accounts and internal partnering with our client’s Business Units to support building strategic trusted advisor status.
• Meet & Exceed Business Unit Revenue target.
• Maintain overall Business Unit & Project profitability levels towards objective of 20%.
• Maintain cost balance by focusing on balanced utilization rates (Billed & Non Billable).
• Ensure SWG Services adherence and compliance with our client's Business Conduct Guidelines.
• Execute on deployment and Go-To-Market plan to increase coverage and growth of Core, Invest and Opportunistic Space, as well as Africa Markets.
• Selectively engage on projects to ensure alignment with our client’s Software Services country specific guidelines pertaining project risk, duration, complexity & scope.
• Ensure proactive Project Management & Project Monitoring activities are implemented to avoid reactive behavior by our client & improve overall customer satisfaction.
• Demonstrate dedication to every client success.

Achievements

• Exceeded annual Revenue target by >19%
• Grew Software Services Business >39% y/y
• Improved Overall Business Controls posture to be in line with our client’s global best practice
• Increased overall business unit profitability levels in line with our client

Skills and Requirements

Required

• High School Diploma/GED
• English: Fluent

Preferred

• Bachelor’s Degree

How to Apply

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CVs, inclusive of names and contacts of 3 referees, current telephone number and email address by:

Sending CV to recruiter@personnelresource.com

Only short listed candidates will be contacted.

“Personnel Resource is an equal opportunity employer”

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Reporting Specialist Job in Kenya

Job Title: Reporting Specialist

Job Code: RS/PNT

Number of Positions Open: 1

Reports To: Systems Manager

Location: Kenya

Closing Date: Open Until Filled


A leading provider of transactional services for Financial Institutions across East Africa, including its own fleet of PesaPoint ATMs.

Our technical structure is complex, running various OS systems and database applications, including Informix, Oracle, MS SQL Server (2005, 2008) and MY SQL. They are looking for a skilled report writer to manage, develop, support and enhance the various reports that are needed to run the business.

Please note, this is a skilled position and experience in this field is mandatory. Do not apply if you do not meet the experience level required.

Primary Responsibilities

The position will work closely with all our client’s developers to serve each company in our client’s Group with timely and accurate data.

Many reports are used to verify financial transactions with their partner banks, Visa and MasterCard, so accuracy and attention to detail is a must.

The candidate must have the analytical skills to know that the data in the report is accurate.

The candidate will also be responsible for building a reporting services model to our client’s Group, build on Microsoft Reporting and SharePoint Services.

Qualifications and Requirements

• BS/BA Degree in Computer Science or equivalent experience preferred
• Microsoft Certified Developer or equivalent
• 4+ years of hands-on experience with writing reports using Microsoft Reporting Services and Crystal Reports v9 or higher.

The successful candidate must be able to demonstrate key areas necessary for report writing in the following areas:

1. Expertise in T-SQL – must be able to write complex SQL queries
2. Expertise in handling data in various formats: Crystal, Excel, CSV, XML
3. Experience using and developing Microsoft Reporting Services
4. Experience using SQL server 2008R2 – SSISS, SSRS & BIDS important
5. Experience using SQL server 2008R2 – SSAS
6. Data analysis
7. Analytical and logical skills
8. Experience or knowledge in and of the following would be a plus:

a. OLAP Cube reporting
b. Added Oracle 8i+, Informix, MySQL
c. Visual Studio 2008+ experience

9. Self-motivated and demonstrate ability to be a team player and willingness to lend a hand with any project

How to Apply

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by :

Sending CV to recruiter@personnelresource.com

Only short listed candidates will be contacted.

“Personnel Resource is an equal opportunity employer”

Read More