Job Title: Support Officer

Job Location: Nairobi and other towns

About Bridge International Academies

Bridge International Academies is a for-profit startup company revolutionizing education across Africa with a unique business model. The company runs a large-scale network of low-cost primary schools in Kenya that significantly outperforms other primary schools in the same areas because of our "school in a box" systems.

Our schools profitably deliver this high-quality education for less than $4 per child per month, which enable the schools to cover all their costs and create a profitable central organization at scale. We have launched 37 schools in Kenya, will double in size in the next 6 months, and plan to rapidly scale the company to serve more than 1 million students across continent

Description

About this position

We are seeking full-time Support Officer(s), who will help support and monitor the operations of a group of schools within our network.

Bridge International has developed extensive systems and tools for its operations that allow someone we hire from the local community to easily and successfully open and manage the operations of a school – we call this our “School in Box” model.

Most of the systems and tools we developed are low-tech and paper-based because of the environment in which we work. It starts with our very detailed Operators Manual and spans across all instructional, financial, operations and human resource management issues and systems.

Support Officers work with a group of our schools (both the school managers and the teachers in those schools) to ensure that the management and monitoring systems and tools that are part of our “School in a Box” are effectively implemented at individual schools both by school managers and teachers. This position is also critical in providing feedback to the central headquarters as to ways to improve upon these systems.

Support Officers focus on all of the elements of the operations at the school site.

These include:
  • Marketing & Recruiting New Students
  • Student Payment Systems
  • Monitoring instructional delivery by teachers (using guidelines and rubrics from our instruction team)
  • Personnel Management
  • Rules & Procedures
  • Facilities Management
  • And more
This is a very hands-on job, with the Support Officers spending time mainly in the field (in our case, the slums of Nairobi) working with schools about 80% of the time.

About You
  • You are a very process or system-oriented person.
  • You have experience implementing detailed systems, processes and rules in the field
  • You have experience managing and helping grow one or more small businesses in challenging environments.
  • You have proven that you are capable of motivating, supervising and supporting other managers, being supportive or tough when the situation is appropriate.
  • You have successfully mentored individuals over a long period of time
  • Experience in working in very poor communities (slums) is a real plus
  • You are not afraid of getting your hands dirty
  • You have experience managing projects with many moving pieces, and building and managing teams of people
  • You function well in a fast-paced informal environment where constant change is the norm and the bar for quality is set high.
  • You are extremely patient and have the ability to mentor & lead people who come from disadvantaged communities
  • Bachelors degree
Our team has a passionate belief that basic primary education is critical to the development of every child, family, community and nation.

We believe that it is possible to address this critical need for poor families through new and innovative approaches leveraging the private sector, and that by providing low-cost but high-quality primary education, we will give millions of children the opportunity to accomplish their dreams.

We are looking for someone who wants to join us in this rewarding task.

Requirements/Skills:
  • 5+ years experience in operations, management, education or related experience
  • Franchise or chain management experience in Kenya is a real plus
  • Driven, disciplined, self-motivated, and entrepreneurial
  • Excellent verbal and written communication skills
  • Must be a team player and open to new approaches and ideas
  • Strong project management skills
  • Ability to organize, prioritize, and manage multiple tasks
  • Basic computer and web skills
  • Ability to dig deeper into issues and pay attention to detail
  • Being proactive in highlighting and addressing issues
  • Background in education desirable but not mandatory
In order to be considered for this position all candidates must register and upload their CV’s on our website at www.bridgeinternationalacademies.com

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