Position: Customer Service Representative
 
Location:
Nairobi

Industry: Hospitality

A leading supplier of world class hospitality products including cutlery, branded toiletries and fine bedding is looking for a Customer Service Representative. 

The ideal candidate should have outstanding Customer Service knowledge preferably a graduate from Utalii College or any other reputable hospitality related institution.

Key Responsibilities
  • Demonstrating company products to the respective clients and subsequently preparing quotations in time
  • Preparation of Client Feedback List and Customer Care Plan.
  • Maintain customer records by updating order  information
  • Log complaint into the system and ensure they are resolved in a timely and effective manner.
  • Contributing to team effort
  • Determining customer service requirements by maintaining contact with customers.
  • Manage the day to day running of the showroom and organize work flow to meet customer’s deadlines
Minimum requirements:
  • Diploma or degree in a hospitality 
  • A minimum of 1 year credible experience in Customer Service
  • Innovative personality with outstanding interpersonal skills
  • Good communication and presentation skills.
  • Ability to respond and resolve promptly to customer inquiries and complaints
  • Ability to handle and resolve customer complaints
  • Ability to multitask and take up more workload when required
  • Time management with ability to perform multiple tasks efficiently.
To apply, send your CV ONLY to recruit@flexi-personnel.com  by Monday 28th May, 2012. 

Kindly indicate the position applied for and the minimum salary expectation on the subject line.

Only serious candidates who meet above profile need apply.

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