3:53 PM
maboko
Job Title: Ticketing Officers - Nairobi & Mombasa
Company Profile: Our client is a leading provider of an integrated range of aviation and travel services in 8 territories with a reputation for efficiency, reliability and professionalism through the ability to provide quality, timely and cost effective solutions to its business partners and customers.
Key Responsibilities
- To provide customer service solution and ensure that customer needs are met in a timely and professional manner.
- To provide customers with excellent service level at the GSA Counter.
- To reply to phone queries and attend to walk in customers in a positive and courteous manner.
- To use appropriate tools, to obtain information and details on airline.
- To apply tariff principles, rules and regulations to quote air fares relative to the itinerary of customers.
- To issue air tickets and MCOs
- To make every effort to convert encounters with clients into reservations and sales.
- To influence Customer’s choice of class of flying.
- To effect reconfirmation of seats as requested by customers.
- Advise customers of visa procedures, insurance and health requirements.
- Invoicing, cashing in, issuing receipts and filling in bank deposit slips.
- Compiling report and statistics for Management and Principals, on regular frequency or upon request
Experience and Qualification Requirements:
- IATA Diploma
- At least 3 years experience in reservation and ticketing (preferably with a GSA)
- Very fluent in Amadeus (preferably Amadeus ALTEA)
- Excellent oral and written communication in English
- Fully computer literate
If interested, send in your CV and application letter to recruitkenya@kimberly-ryan.net indicating the Job position & preferred work station on the Job title.
