Oxfam Monitoring, Evaluation, Accountability and Learning (MEAL) Officer Job in Kenya

Level: D1 National

Salary: Kshs 168,462 -235,870

Contract Type: Fixed Term - 6 Months

The Oxfam GB Somalia programme is scaling up its humanitarian programme in South Somalia to respond to the food security crisis. It is also increasing its monitoring, evaluation, accountability and learning capacity.

The Role

The Oxfam GB Somalia Programme Monitoring, Evaluation, Accountability and Learning Officer (MEAL) Officer will support the programme in monitoring the humanitarian scale up of projects in water, sanitation & hygiene and food security and livelihoods in South Somalia.

The primary responsibility of the role will be to manage a mobile phone beneficiary feedback system that will help Oxfam GB improve the accountability of its projects to the beneficiaries in limited access areas of Somalia through remote monitoring.

Key responsibilities will include:

·       Receiving calls from beneficiaries on mobile phone complaints hotline.

·       Conducting interviews (face-to-face and telephone) with beneficiaries to seek feedback on satisfaction with the projects for remote monitoring in limited access areas of Somalia.

·       Maintains a complaints database and manage the complaints referral system.

·       Analyzes collected data and makes recommendations to Programme Quality Advisor on project quality and desired improvement areas.

·       Responsible for writing weekly report documenting incoming and outgoing phone calls, highlighting positive and problem areas of the project indicated by beneficiary feedback.

·       Compile monthly write-ups and reports tracking the progress of remote monitoring system; including mobile phone complaints and beneficiary feedback system, staff mission trip reports, external consultant reports, photo and video documentation of the project areas, highlighting areas for improvement in the remote monitoring system.

·       Translation of interview questionnaires into Somali language.

·       Field monitoring through trips as security permits.

·       Any other duties as assigned

The Person

To be successful in this role you will have humanitarian programme experience with international NGOs or other international organizations as well as Somali language skills and understanding.

You will have excellent communications skills and be a team player.

You will have excellent computer and database management skills.

You will have excellent English language writing skills.

You will be able to analyze information and feel comfortable making recommendations to senior staff on what is working well and what is not working well in programme areas.

You will serve as the voice of the beneficiary in the remote monitoring system through your mobile phone contact with beneficiaries inside Somalia.

Experience in interviewing community members in field researches and monitoring & evaluation experience is also desired.

Willingness and availability to travel to parts of South Somalia (Lower Juba and Mogadishu) as security permits is desired.

This is an opportunity for a highly motivated individual looking to gain experience in monitoring and evaluation, with a strong commitment to Oxfam’s values and beliefs.

Women are strongly encouraged to apply. If you believe you are the ideal candidate, please submit your cover letter and CV in English detailing your experience for the post, including daytime telephone contacts to somaliajobs@oxfam.org.uk.

The closing date: 10th August 2011.

We are committed to ensuring diversity and gender equality within our organization.

For latest jobs in Kenya and Kenyan Jobs always visit http://kenyajobtube.blogspot.com/