Telephone Operator Job in Kenya

Job holder: reports to Shop Manager and Assistant Manager

Age: 19 – 35years

Main Responsibilities and Accountabilities

Handling of calls

• Interrupt busy lines if an emergency warrants.
• Keep records of calls placed and received, and of related toll charges.
• Observe signal lights on switchboards, and dial or press buttons to make connections.
• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person‐to‐person, and emergency calls
• Update directory information.
• Record and handle all incoming and outgoing couriers

Customer Service

• Listen to customer requests, to answer questions and provide telephone information.
• Respond to public inquiries

Any other duties upon request

Key Competencies

• Switch board Operation
• Customer Service
• Occupational Skills
• Good Communication skills.

Language skills

• Ability to take up roles and responsibilities on proactive basis

Personality Traits

• Pleasant
• Warm
• Multi task
• Presentable

Number of years of Experience: 1 year and above

Preferred Educational Qualification: ‘O’ Levels

Interested candidates who meet the above minimum requirement s can apply to

E Mail: recruitment@careerdirections.co.ke or cvs@careerdirections.co.ke

Only shortlisted candidates shall be contacted