PayGate East Africa Customer Care Executive Job in Nairobi, Kenya

Vacancy: Customer Care Executive

Location: Nairobi, Kenya

PayGate EA is an international payment gateway that facilitates and, secures online cards payments.  

Through our solutions customers are able to pay merchants for goods and services with their debit and credit cards 24/7 at the comfort of their offices and homes.

The Person

Our people are the future of our business which is why we invest time in recruiting the right people.

Our employees are passionate about their role and the overall success of the company. Our people embrace the cultures to provide the highest levels of customer service possible. 

As part of a multi-cultural team you’ll be working in a fast paced environment and will need to be able to adapt quickly to the business and customer needs.

Our people are expected and empowered to resolve customer queries and issues in a friendly, helpful and resourceful manner.

Responsibilities

• High level of professionalism and customer service skills
• Responsible for resolving Merchant queries via email and telephone.
• Maintain and promote a positive attitude whilst meeting productivity goals..

Essential Requirements

• Fluency in written and spoken English.
• 6-12 months excellent Customer Service experience or one of the following areas:, Fraud Investigation, Card Issuing and or merchant acquiring Credit Card, Transaction Processing, Merchant Reconciliation, Account Processing, Chargeback Processing, Debit Card Reconciliation, Account Processing, Chargeback Processing, Debit Card,
• Proficiency with MS Office, Internet, strong working knowledge of PC based internet and software applications
• The ability to learn and adapt to new software technologies.
• Ability to work in a customer-focused, target-driven environment and experience in communication with external customers (Email & Phone)
• Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale 
• Proven problem solving skills and experience in delivering practical solutions.
• Conveys information concisely and effectively. 
• Excellent communication skills both verbal and written.
• Demonstrated initiative and a well-developed sense of urgency and follow through.
• Ability to multi-task, plan and organize.

Interested candidates should send applications and CVs to jobs@paygate-ea.com not later than 15th January 2014, and considerations will be made on a first come first serve basis.

Note: Competitive salary package with benefits will be offered, while those with proper customer care experience will have an added advantage.