Help Desk Support Assistants Jobs in Kenya

eBiashara Africa is looking for 2 intelligent ladies for the role of Help Desk Support Assistant to provide support to our end customers on a variety of issues.

Requirements

• Possess positive attitude and outstanding communication skills
• Fast typing capability
• Ability to quickly and research, identify and resolve customer issues accurately
• Possess skills in handling telephone calls, email and personnel requests for customer support
• Able to document, track and monitor customer issues to ensure timely resolution
• Have knowledge of commonly-used concepts, practices, and procedures in business field
• Ability to follow instructions and pre-established guidelines to offer customer support
• Work under minimal supervision

Candidates should be recent graduates in Business or Technology fields with or without previous experience in similar capacity.

If you feel interested and you meet these requirements, please send your resume to careers@ebiashara.com before 15th November 2014.