Neo Marketing Account Manager Job in Kenya

Neo Marketing, a leading below-the-line (BTL) experiential marketing agency with over five years’ experience in delivering brand experiences, is recruiting for an Account Manager.

What you’ll do:

Business Development

• Actively generate competitive billings through industry relationships and previous experience to increase billings/revenue either through acquisition or pitching for new and existing business
• Obtain a clear and comprehensive brief from the client.  Contribute to the preparation and presentation of proposals for new projects.
• Develop account management systems for each client’s business through strong relationship with the client on a day-to-day basis.  Attend regular meetings and ensure that their expectations are fulfilled.
• Set up, manage, and control, projects, and the people who implement them, in accordance with project plans and financial targets.

Client Service

• Monitor clients’ brands, industries and markets, and competitive activity. Become familiar with changes and trends and be prepared to provide a summary of this information to clients.
• Develop estimates of the costs maintaining agreed profitability margins and timescale involved in all proposals ensuring these are issued to the client and agreed prior to commencement of work.
• Monitor outgoing client costs. Ensure client invoicing is correct and timely.
• Participate in regular status meetings with account team and assist with management of projects and plan work accordingly.
• Ensure policies and processes are followed in day to day business activities. These include:

1. Client Service maintenance and management (Contact reports – after every meeting)
2. Obtain written approval, from the Client for all finished artwork before printing any artwork
3. Internal Briefings
4. Brand Ambassador Training
5. Activation reports(Measurement and Evaluation (of projects);  –weekly, monthly and on completion, which covers a full summary and evaluation of value created for the client as well as next phase of activity proposal.)

Project Monitoring and Evaluation

• Participate in strategic planning and co-ordinate the implementation of tactical projects
• Ensure all jobs are scheduled on time and to budget, and monitor progress
• Brief Production (internal and external) and to any relevant support unit.
• Produce accurate and on time project reports, and ensure they are distributed and agreed with client. Ensure that all points are actioned.
• Ensure that the Creative Department is provided with a clear and comprehensive brief. 
• Plan and control the production of artwork ensuring that it is completed on time and within budget. 
• Proof the work, obtain Client Service Manager/Commercial Director approval and present to the Client. 
• Obtain thorough debrief on all proposals to enable effective project management
• Liaise with the Operations Manager to select, negotiate and oversee suppliers to ensure that their work is produced on time, within budget and that it achieves the required standard.
• Liaise with Operations Manager to ensure competitive quotes are always obtained; supplier queries are dealt with promptly and efficiently by all team members whilst monitoring work in progress and ensure that invoices, purchase orders etc., are issued promptly.
• Evaluate the effectiveness of project by monitoring feedback and obtaining quantifiable results.

Unit Management

• Participate in updating the weekly, monthly and quarterly billings sheet and plan to achieve team’s target.
• Delegate work to executive in line with their ability to complete it to the required standard and within the required deadline. 

1. Monitor the workflow of executives and assist them with setting priorities on a daily basis if required. 
2. Work with the Client Service Manager to ensure that the team is used to maximum effect, using all resources and aiding the development of individuals.
3. Support Client Service Manager and other members of the unit  including the position of cover for absent colleagues, performance appraisal and developing staff motivation

Minimum Requirements

• Bachelor’s degree
• 3-5+ years’ client servicing experience within BTL advertising / media / agency systems industry or comparable experience. 
• Strong analytical and computer skills Outstanding written and verbal communication, interpersonal, and client management skills
• Strong time management and organizational skills
• Ability to exercise independent judgment to determine issue and resolution

Interested candidates who meet the above criteria should submit their online application on or before 22nd November, 2014