Bolloré Africa Logistics Client Operator (Airfreight) Job in Nairobi Kenya

We are currently recruiting in Nairobi, Kenya, a

Client Operator – Airfreight 
 

Responsibilities:

• To provide quality customer service and facilitate  import of client cargo
• Receive  client documentation and ensure it is correct and complete
• Follow up with clients for missing or required documentation
• Follow up on the status of consignments and keep the client updated
• Record client complaints and initiate corrective actions to ensure their needs are met
• Obtain the required authority from Credit control department to pay disbursements
• Follow up with the clients to ensure settlement of amounts as per the invoice
• Notify the legal department of damages and potential claims
• Inform clients when there are additional charges incurred during clearance ,ensure the client accepts the same and the correspondence maintained on file for our records.
• Ensure all collections are made from cash clients before delivery is made

Role Profile:

• Higher Diploma in Social Sciences
• Knowledge in Clearing and Forwarding
• Minimum of two years’ experience in a similar role in the Airfreight Imports department

To apply, send your CV and application letter to felix.mulwa@bollore.com

Warning to Applicants: There are individuals falsely recruiting in the name of Bolloré Africa Logistics and asking for money in the process. Please be aware that Bolloré Africa Logistics does charge any monies in its entire recruitment process.